Refunds & cancellations

Updated October 2, 2026

Before purchase

You may withdraw an inquiry or stop proposal discussions without charge. An inquiry does not authorize payment or start a subscription.

Custom projects and deposits

If you cancel before work starts, payments for the project are refunded, less only third-party costs you expressly authorized that have already been incurred and cannot be recovered.

If you cancel after work starts, XRS stops further work after receiving your request and reviews the work already performed. Refunds cover the unused portion of your payment after deducting completed work valued under the agreed milestone prices or rates and authorized, nonrecoverable third-party costs. XRS provides an explanation of those deductions. There is no automatic forfeiture of an entire deposit simply because it is called a deposit.

Completed work that matches the agreed scope is not refundable solely because you change your mind. If work does not match the agreed scope, report the discrepancy so XRS can review and correct it. If XRS cannot deliver or correct an agreed part of the project, the payment attributable to that undelivered or uncorrected part is refunded unless you agree to an alternative resolution.

Ready-made digital products

Before access or download is supplied, you may request cancellation and a refund. Once the stated files or access have been supplied, change-of-mind refunds are not offered unless the product offer says otherwise or applicable law requires them.

This does not exclude refunds for duplicate charges, products that cannot be delivered, or files that are defective or materially different from their description. XRS first investigates and, where appropriate, supplies working access or a corrected file. If the issue cannot be resolved, the affected purchase is refunded.

Custom reports, designs, code, and other commissioned digital deliverables follow the custom-project rules above.

Recurring services and software access

You can cancel by emailing shawn@xanderrevenuesystems.com with your project, invoice, or subscription reference. Requests received before the next renewal stop that renewal. If it has already been processed, XRS reviews the timing and the service supplied under this policy.

Unless a different arrangement was agreed before purchase, cancellation takes effect at the end of the current paid service period and access continues until then. Used periods are not refunded solely for a change of mind. Prepaid future periods after cancellation are refunded, and duplicate or unauthorized charges are reviewed for correction. Cancellation does not remove payment obligations for custom work already completed under an agreed scope.

If XRS ends a recurring service without supplying the paid service, the unused portion of the affected period is refunded. Third-party subscriptions held directly in your name must be cancelled with that provider; cancelling XRS support does not cancel those subscriptions.

How to request help or a refund

Email XRS with your name, project or order reference, and the issue or cancellation requested. Include enough detail to identify a missing delivery or discrepancy, but do not include full card numbers, passwords, or bank credentials. XRS reviews the request, explains the decision and any calculation, and confirms the resolution by email.

Approved refunds are sent to the original payment method where possible. The payment provider and bank determine when the credit appears. If the original method is unavailable, an appropriate alternative is arranged securely.

Contacting XRS does not remove rights you have under applicable law or through your payment provider. No policy change removes rights attached to an earlier purchase.

Contact

Questions about this page? Email shawn@xanderrevenuesystems.com or use the contact form.